Case Studies

Case Studies

Leveraging digital strategy and disruptive technologies to seize new market opportunities for a large financial institution.

Competition from financial technology companies and the pressure of meeting high digital.

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Turning Around
a Loss Making Company

A leading manufacturing plant operations was running into losses and was on the verge of closure.

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Improving Client Experience & Reducing Operating Cost

A detailed diagnostic study was conducted to understand the existing operating model using deep process and data analytics.

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Improve client experience by reducing abandoned calls

A 24% increase in call volumes warranted a proportionate increase in the call center headcount to minimize abandoned calls

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End-to-End transformation of a national commercial credit provider

A leading North American Financial Institution was looking to transform commercial credit operation in order to reduce the high time to decision and unit cost of operations.

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Complete end-to-end transformation of a national mortgage bank

A premium North American financial institution was having an inefficient mortgage business with baseline performance due to high decision time and large number of touch points.

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Improving Client Experience and Reducing Operating Costs for a Financial Services Provider

A leading financial services client was facing significant challenges with regards to processing and overtime costs, service quality, client experience, throughput yield and employee morale.

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