Case Studies

Case Studies

Turning Around
a Loss Making Company

A leading manufacturing plant operations was running into losses and was on the verge of closure.

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Improving Client Experience & Reducing Operating Cost

A detailed diagnostic study was conducted to understand the existing operating model using deep process and data analytics.

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Improve client experience by reducing abandoned calls

A 24% increase in call volumes warranted a proportionate increase in the call center headcount to minimize abandoned calls

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